Standard Information form

1. Travelers will receive all essential information about the package before the conclusion of the package travel contract.
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2. There is always at least one professional responsible for the proper performance of all travel services included in the contract.
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3. Travelers are provided with an emergency telephone number or contact details of a point of contact through which they can reach the organizer or travel agent.
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4. Travelers may transfer the package to another person, subject to reasonable notice and, where applicable, additional costs.
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5. The price of the package may only be increased if specific costs (e.g., electricity prices) increase and if this is expressly provided for in the contract and, in any case, no later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction if there is a decrease in the relevant costs.
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6. Travelers may terminate the contract without paying any termination fees and obtain a full refund of payments if any of the essential elements of the package, other than the price, have changed substantially. If, before the start of the package, the professional responsible for the package cancels it, travelers are entitled to a refund and, where applicable, compensation.

7. Travelers may, in exceptional circumstances, terminate the contract without paying any termination fees before the start of the package, for example if there are serious safety issues at the destination that could affect the package. In addition, travelers may terminate the contract at any time before the start of the package upon payment of reasonable and justifiable termination fees.
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8. If, after the start of the package, essential elements of the package cannot be provided as agreed, the traveler must be offered suitable alternative solutions at no extra cost. Travelers may terminate the contract without paying any termination fees if the services are not performed as agreed and this significantly affects the performance of the package and the organizer has not remedied the problem.
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9. Travelers are also entitled to a price reduction and/or compensation for damages in the event of non-performance or improper performance of tourist services.
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10. The organizer is required to provide assistance if the traveler finds themselves in difficulty.
11. If the organizer or, in some Member States, the seller becomes insolvent, payments will be refunded. If the organizer or, where applicable, the seller becomes insolvent after the start of the package and if transport is included in the package, the repatriation of travelers is guaranteed.
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12. Travelers may purchase additional insurance with flexible cancellation options as set out in the general terms and conditions of sale of package tours by Electric-Trips srl, which allows for a refund excluding the insurance premium paid.

ELECTRIC-TRIPS S.R.L has taken out insolvency protection with the GUARANTEE FUND “IL SALVAGENTE” referred to in document no. 2025 -1-8068, issued by AIAV through SALVAGENTE S.c.a.r.l., VAT number and tax code: 11573790018, with registered office in Turin (TO) Corso Regio Parco 15, certified email address: il.salvagente@pec.it, Tel: +39 011 0888111, email: info@ilsalvagente.info
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If the services are denied due to the insolvency of ELECTRIC-TRIPS S.R.L., travelers may contact that entity or, if applicable, the Ministry of Tourism (email: turista@ministeroturismo.gov.it; certified email: turista@pec.ministeroturismo.gov.it; Tel: 06164169910).
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Directive (EU) 2015/2302 has been transposed into national law by Legislative Decree No. 79 of May 23, 2011 - Annex I, Articles 32 - 51-novies, as amended by Legislative Decree No. 62 of May 21, 2018, available at this link.